Overview:
This is a key role combining training delivery, technical support, customer service,
and business development. If you’re passionate about technology, customer
engagement, and enjoy a varied role with room to grow.
Main Duties and Responsibilities:
Planning and Training:
• Manage and update the shared training calendar in outlook
• Report to area managers any findings whilst training
• Allocate dates to specific areas: communicate with area managers
• Provide regular reports on activities, customer feedback, and market trends.
• Assist in planning training schedules, installation timelines, and customer
follow-ups.
On the Job & Classroom training
• Proceed with training as per the training calendar
• Conduct training on time
• Conduct kitchen, laundry and housekeeping training
New Business Development:
• Identify new business opportunities and contribute to generating sales leads.
• Represent the company at trade shows, customer meetings, and networking
events.
Sales & Customer Liaison:
• Build and maintain strong relationships with customers.
• Perform demonstrations when required
• Update customers on new products.
• Provide designed solutions based on client needs.
• Act as a trusted advisor to customers before, during, and after
implementation.
Service & Technical Support:
• Troubleshoot and resolve technical issues effectively.
• Deliver high-quality post-sales technical support, both remotely and onsite.
Installations:
• Carry out installation and commissioning of products at customer sites.
• Ensure all work is completed to a high standard and within specified
timeframes.
Product Knowledge:
• Maintain a deep understanding of all company products and services.
• Provide expert training and demonstrations for customers and internal staff.
Internal Relationship Building:
• Collaborate across departments to ensure smooth project delivery.
• Provide technical insight to support sales, product development, and
operations teams.
Ad-hoc Duties:
• Support the wider team with additional tasks as needed.
• Participate in internal projects and contribute to continuous improvement
efforts.
Ideal Candidate Profile:
• Excellent communication and interpersonal skills.
• Technically skilled with hands-on installation and service experience.
• Comfortable presenting to groups and training others.
• Strong planning, time management, and organizational skills.
• Customer-focused with a proactive attitude.

REQUIRED SKILLS, KNOWLEDGE AND ATTRIBUTES:
Qualification: Minimum Matric (Grade 12), or Relevant tertiary qualification
advantageous
Experience: 2 Years relevant experience
Skills: Problem solving skills, attention to detail and high level of accuracy.
Requirement: Applicants Must have a reliable vehicle and driver’s license